Support: Unmanned Aerial Systems

Teledyne FLIR stands firmly behind our products and understands the importance of getting a prompt response to any technical issues you might be having. Before opening a support ticket, gather all serial numbers for the affected equipment.

Contact:

• Phone: +1 (833) 814-0887
• Email: [email protected]
  
• R80D - [email protected]
• R70 - [email protected]
• R1 - [email protected]
• BlackHornet - [email protected]

Operating hours:

Monday – Friday (Excluding Holidays)
9:00am to 5:00pm (Eastern)

Self-service support:

For R70 SkyRanger knowledge base articles, latest Mission Control Software (MCS), access to existing cases, and more, visit the Customer Portal at https://unmanned-systems.flir.com/uas-support/.

For R80D SkyRaider / R1 and BlackHornet knowledge base articles, latest Mission Control Software (MCS) and more, visit the Customer Portal at Teledyne FLIR USA Training Platform – Pilot Training.

Additional products:

• For SkyRanger R70 customers, contact [email protected].
• For Rogue 1 customers, contact [email protected].
• For Black Hornet and Black Recon customers, contact BlackHornet.Support@tdy.teledyne.com.