Lidar Support

Learning & Support

We are dedicated to our clients and committed to service excellence in every encounter. Our highly responsive support team takes pride in providing timely solutions, working hard to meet expectations around the clock.

Expert Support for Your Instruments

Teledyne OPTECH is dedicated to helping you obtain the most from our sophisticated instruments by offering our technical expertise and our decades of real-world field experience. We strongly believe that providing an industry-leading survey solution is only the beginning. In fact our relationship deepens after delivery, as Teledyne OPTECH Technical Solutions provides training and technical support to ensure the highest return from your investment.

Register for Service Desk

Standardized reporting and tracking procedures ensure that your communication is logged, followed up and resolved. Taking this already existing approach one step further, providing you insight into the status of each of your support requests ensure that you have an even closer connecting with our support staff and confidence into timely resolutions. Therefore Teledyne OPTECH provides a Service Desk through which you can:

  • Create new support requests
  • View the status of all current support requests
  • Access and view all closed support requests going forward
  • View and edit all support requests logged by others within the same organization

To receive an account as a new user, please contact us either through a colleague’s account on our Service Desk or by emailing: [email protected]. You can also call us on: + 1-855-479-1494

Already registered? Login here

If you already have a username and password to our Service Desk, you can log in by following the link here.

Login to Service Desk

Service Desk Tutorial

If you are new user of the Teledyne OPTECH Service Desk then this handy tutorial is here to guide you on the use of the service desk to ensure your enquiries are dealt with quickly and efficiently.

Read Service Desk Tutorial